Job Opps: 1. Senior Mechanical Engineer. 2. Assembly Tech

 
Hiring is continuing at ALL Power Labs.   We again try to prioritize hiring from within the GEK community, so do encourage you to apply for these positions.  Even if the current ones aren’t a direct fit with you and your talents -but other situations would be- tell us of your interest and we’ll keep you on the list for future opportunities.  We’ll be announcing more positions soon.
 
For the current round we’re announcing a rare opening in our core engineering group.  We have so many new projects and products on the horizon that we need to expand our high level design and management capacity.  We are looking for seasoned multi-disciplined engineers across the mechanical and thermal disciplines, and/or gasification specific engineering heroes.  This is an invitation to replace and/or augment the minds of Jim and Bear, as the default engineers of APL solutions.  This is an invitation to be a core author and leader of what we do here.  Growth requires that such core authorship is moved beyond one or two minds, and progressively positioned in multiple sites of high level expertise.   Gasification luminaries encouraged to apply.  We will help with relocations from Europe, Asia or Africa for compelling candidates.
 
 
The second position is for Power Systems Assembly Tech on our production line.  This makes you the guy/girl that mates engines to genheads, wrangles all gearhead relates issues, and runs commissioning tests on the results.  You need to be at home with arts of rotating machinery, and the wrenches that turn their discordant mumblings into soothing song.  As these are contemporary engines, electronics are involved, so you should be comfortable working with such too.  
 
 
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Upcoming Open House events

 
APL Monthly Open House.  Tomorrow, Friday, Feb 8th: 5-7pm

Our next Open House at ALL Power Labs is this Friday, February 8th, from 5-7pm.  There will be food and drink, as well as other gasifier geeks gathered and talking shop for your entertainment. 
 
The Open House events offer all interested a regular time to visit APL, see a Power Pallet run, and generally tour the details of our operation.  Each Open House has a short talk introducing gasification and the Power Pallet biomass power generation system.  This will not be as in depth as our full workshop weekends, but it will get you through the fundamentals, and help you assess the relevance of our machines for your application. 
 
People considering a purchase, or a larger deployment of our units, often use these events as an opportunity to visit and discuss specifics.  If you would like to go through a particularly large project proposition, please try to tell us ahead of time so we are sure to schedule adequate time for specifically you.

If you plan to join us in any manner this Friday, please RSVP ahead of time to “sales@allpowerlabs.org“.  If you are coming from out of town we can help you logistics.  Surprisingly, people fly in internationally just for the day quite frequently!
 
If you can’t make it this time, remember they happen monthly, the second friday of the month.  This puts the next Open House on Friday, Februrary 8th.  
 

Savona, Italy: Sustainable Combustion Lab: Friday, Feb 8th, 2013 

A presentation of our biomass gasifier GEK Power Pallet (10 kWel)  is scheduled for the morning of February 8th at Savona Campus.  It will start at 10.30 in a class room, with slides projections (slides in English, speech in Italian) dealing about biomass gasification and Power Pallet characterization (design, components, operation) followed by a discussion (in Italian and English) about its operation. Then, by noon, there will be the hands-on demonstration of the Power Pallet. We plan to finish by 1 o’clock pm. The Campus cafeteria is available for an inexpensive lunch.There is limited space for this event.

Please contact me directly at scl.tecnoforest@gmail.com if you wish to attend. There will not be a charge for the demonstration.  

See you in Savona.

Ferruccio Pittaluga

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prof. Ferruccio Pittaluga 

DIME/SCL Sustainable Combustion Lab. – Savona Campus

via Magliotto 2 – 17100 Savona

www.en3.unige.it/savona-combustion-lab/ 

  

Virginia Tech, Blacksburg VA.  February 28th, 2013.

Virginia Tech recently acquired a 10kW Power Pallet to support the academic and outreach goals of The Department of Sustainable Biomaterials (SBIO). The Power Pallet is a great addition to the department’s current and future research efforts in sustainability. According to Dr. Henry Quesada, “there is an increasing interest in the community to learn more about renewable materials and their potential use in energy production and how technology can be integrated in a small-scale system”. SBIO’s research efforts will benefit from operating the unit to test, characterize, and optimize many of the different types of biomass feedstocks available in the state of Virginia and the surrounding region.

Dr. Quesada attended the Gasification Workshop at our facility in Berkeley last November. He learned how the Power Pallet functioned and returned to Virginia to share his knowledge with students and colleagues.  He has offered to demonstrate the Power Pallet on February 28th

If you have questions, or you would like more information regarding the demonstration, please contact Dr. Henry Quesada at quesada@vt.edu  Department of Sustainable Biomaterials website: http://sbio.vt.edu/residential-str/

 

Job Opps in 2013, Open House this Friday, Winter in Minnesota

Job Opportunities at ALL Power Labs 

ALL Power Labs is preparing for a year of significant growth in 2013. As of the beginning of 2013, we have over 400 systems out in the world, in over 50 total countries.   Here’s an updated map of where most of them are.  By the end of 2013, we plan to add at least 200 new dots to the map . . .
 
   
 
 
Two hundred new dots will continue our pattern of doubling in size and shipped product each year.  To double again in 2013 we’ll need to hire on all fronts, so expect a regular series of job announcements.  We try to hire from within the community whenever possible, so do consider applying for these openings (or tell us about other positions you think you should have at APL). 
 
We’ve recently taken on a veteran COO, Alejandro Abelos, who previously led manufacturing expansions at PowerLight, SunPower, and Green Volts here in California.  He and the rest of the manufacturing group are now laying the groundwork to get us from current capacity of 10 Power Pallets a month, to around 25/month by the end of 2013– and continued doublings yearly beyond there.
 
We’re similarly building out a higher horsepower business group, to be led by an as of yet unfound CFO.  Details on this CFO search will come in the spring.  In the interim, we’re starting a search for the new position of Accounting Manager /  Controller.  This position will have central responsibility for the nuts and bolts of our daily financial management.   It requires a person who wants to be operationally and strategically active postion in the org, not a cave dwelling number cruncher.  It is not impossible the CFO might rise up from this position, so those with interest in the future role might still want to talk with us about the current position.  There is room for growth.  Details on the Accounting Manager / Controller position are findable here: http://gekgasifier.com/oldsite//2012/11/job-announcement-account-manager/
 
Customer Service and Product Support will also get full redo into a dedicated department(s) in the coming year.  The initial “hurrah!” of prototype engineering and early manufacturing has now given way to 100s of units in the field, and many people wanting support, parts, training and general logistical help for larger deployments.  We’re starting this with a dedicated Customer Service Manager postion.  The details of this position came through in a previous GEKnews, and are still findable here:  http://gekgasifier.com/oldsite//2012/12/job-announcement-customer-service-and-sales-support-manager/
 
Finally, this spring we’re setting in motion the next phase of 100kw Powertainer development, and plan to build several more units for continued refinement and testing through the end of 2013.  Ramping developing and production of these units is going to require multiple hires across mechanical engineering, electrical engineering, project management, and yet more manufacturing production mangers.  We can’t add all this on top of the existing GEK and Power Pallet production system.  We will need to build out a new group and potentially a second site to produce the larger Powertainers.  More info on this over the coming year.
 
 
Many of you have been watching our progress since the first experimenter’s kits in 2008.  We’re blessed so many of you have wanted to participate in this curious engineering adventure, and together prove biomass gasification an actually useful technology for repowering today’s planet.   We easily forget that only 5 years ago small-scale gasifiers were DIY rarities, or high dollar govt boondoggles.  Today we have 100s of new ones out in the world, and about 5 other companies newly formed with their own offerings of small scale gasifiers, and related web based info and collaboration.  This is all wonderful news for the general proposition.  
 
We’re not yet at the one million plus gasifiers and the 10s of manufacturing companies during WWII, but at least we do now have a growing new industry around this tech, and proof that it can be relevant beyond a DIY curiosity.  And much more is to come.  We’re only just getting started on the real deployment and scaling phase . . . 
 
 
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Open House this coming Friday at APL

 
Our next Open House at ALL Power Labs is this Friday, January 11th, from 5-7pm.  There will be food and drink, as well as other gasifier geeks gathered and talking shop for your entertainment. 
 
The Open House events offer all interested a regular time to visit APL, see a Power Pallet run, and generally tour the details of our operation.  Each Open House has a short talk introducing gasification and the Power Pallet biomass power generation system.  This will not be as in depth as our full workshop weekends, but it will get you through the fundamentals, and help you assess the relevance of our machines for your application.
 
People considering a purchase, or a larger deployment of our units, often use these events as an opportunity to visit and discuss specifics.  If you would like to go through a particularly large project proposition, please try to tell us ahead of time so we are sure to schedule adequate time for specifically you.
 
If you plan to join us in any manner this Friday, please RSVP ahead of time to “sales“.  If you are coming from out of town we can help you logistics.  Surprisingly, people fly in internationally just for the day quite frequently!
 
If you can’t make it this time, remember they happen monthly, the second friday of the month.  This puts the next Open House on Friday, Februrary 8th.  
 
 
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Winter in Minnesota

 
Multiple APL folk spent much of this winter in Morris, Minnesota testing the 100kw Powertainer.  We did a full characterization of gas composition, engine emissions, fuel consumption rates, and learned many interesting issues of cold weather operation.  Btw, did I mention it’s cold there?
 
We’ll soon post all the details on these runs, as well as what’s next for the Powertainer project.  In the interim, here’s a pix of local research conditions in Morris, MN, late December. 
 
 
 
 
 
 
More soon,
 
 
Jim

 

Job Announcement: Customer Service and Sales Support Manager

 

Job title: Customer Service and Sales Support Manager
Department: 
Sales
Reports to: 
Director of Sales
Status:
 Salaried
Download Announcement 

ALL Power Labs is looking for a customer service expert to create and manage the next stage of all our customer facing activities.  This is a newly created position which previously has been patched onto the sides of other positions. The time has arrived to create a formal customer service department.  We are looking for the person with the skills and ambition to lead this endeavor, from the near term direct tending of customer needs, to longer term managing a growing team and department.


Summary

The Customer Service & Sales Support Manager to be responsible for managing the processes and systems related to servicing our customers and supporting the sales staff.

Duties and Tasks

  • Provide superior customer support by identifying issues, devising solutions, and accepting ownership to a successful closure.
  • Lead, manage and direct the all customer service activities.
  • Create and maintain daily, weekly and monthly reporting requirements for Sales department and the company.
  • Responsible for order entry, answering Customer Service phones, message management, data entry in CRM and performing all Customer Service activities as needed.
  • Oversee, qualify, and manage inbound leads. Sales inquiries and other marketing-generated leads come from a variety of sources that need to be regularly monitored (i.e. email boxes, phone inquiries, social media, web forms, event marketing, etc.)
  • Manage Customer Service efforts to resolve customer issues in a timely and effective manner. Ensure effective procedures are in place to resolve customer issues.
  • Organize sales and marketing events and ensure all specific details are completed.
  • Assist in office management as needed.
  • Account management.
  • Monitor expected ship dates to ensure timely delivery and expedite as needed. Communicate with internal and external customer on any deviations to established Ship Date.
  • Liaison between Sales, Manufacturing/Scheduling, Quality and other departments to ensure customer needs are met.

Traits & Qualifications

  • Possess good decision-making skills and be a problem solver.
  • Must be able to thrive in a fast-paced start-up setting.
  • Ability to multi-task and shift priorities to meet the needs of the sales department and our customers.  To be able to multi task in case of shifting priorities.
  • Working in a startup environment requires a self-motivated and energetic positive attitude
  • Bilingual is a plus.
  • Minimum of an Associates Degree, Bachelors preferred.
  • Must have a minimum of five years prior experience in a customer service function in a sales department. Will also consider those with five years of Inside Sales experience.
  • Demonstrated excellent written and verbal communication skills
  • You must be able to provide excellent phone and email communications regarding order status and customer service issues.
  • Working knowledge of CRM database tools (preferably Salesforce) and are experienced in the sales process.
  • Must be proficient in the Microsoft Office Suite.
  • Demonstrated excellent written and spoken communication skills.
  • Experience with basic mathematical and problem solving skills, must obtain general knowledge of our products and industry.


About ALL Power Labs:
ALL Power Labs is a Berkeley, CA based start-up specializing in biomass gasification equipment for small-scale, distributed power generation.  Our project started in 2008 with the open source Gasifier Experimenter’s Kit (GEK), supporting research, education and DIY hacking in biomass thermal conversion.  Four years later it has evolved into the Power Pallet— a fully automated solution for personal scale biomass power generation.  Today you can find over 300 of our systems in 40 countries, supporting research in over 50 universities.  

Who we are looking for:
The Customer Relations and Sales Support Manager position will require deep skills in “people arts.” You are a person who is energized by making people happy, and generally enjoy being the host and curator of their enthusiasm (or problems, as the case may be).  

Biomass thermal conversion attracts an unusually and diverse crowd. We get everyone from ranchers to eco-resort operators, academics to entrepreneurs, dev world power providers to urban architects, grumpy old guys to idealistic youth; and everything in between. You are a person who enjoys and looks forward to working with people of many flavors. If you have skills to do this in more languages than English that is even better, as more than 70% our customers are from outside the US.

While being “an air traffic controller” across phone, email, and in-person interactions, you also need to be able to tend the information systems, web environments, SOPs, and operational details. You need to have an admiration for, and understanding of the operational minutia of expert customer services regimes –from McMaster to Zappos– and the desire to create and operate one of your own.

The scale of the current challenge is around 50 customer interactions a day across both sales and support functions. Our growth rate is doubling every year. We currently have a full time sales team of three people, which this position will be collaborating with and supporting.  

APL is funded entirely by sales and we are bootstrapping our way through each stage of growth. Every member of our dedicated team wears many hats and works long hours to see our goals realized. We seek team members who are flexible, creative and excited about this challenge.

The ideal candidate for this position will grow into a core member of our founding team (currently 25 people). Pay is negotiable, but will start at the lower end of the market, given current status as a bootstrapped startup. Equity will be offered after a trial period and a fit is proven.

To Apply:
Please send a letter describing your interest and qualifications, as well as your resume to jobs@allpowerlabs.org.  Please do not just send a resume. We need to hear why you think you are the perfect fit for this adventure.